Call Center Module

This call center Module is designed to make inbound and outbound calling campaings, allowing the interaction between agents and subscribers.

The module includes a predictive dialer that handles the automatic call of "objective" numbers. It also includes two major components: a web based agent console and a call management interface.

The Call center addon is designed around Asterisk's queue functionality. This design assumes that each queue has at least one agent.

Features:

• Automatic call to a list of numbers
• Web based agent console
• Execution of several simultaneous campaigns
• Agent monitoring (on calls)
• Predictive dialer
• Attention Script storage
• Form builder
• Call Schedule
• Ability to put a call on hold
• Call activity reports
• Break configuration
• Call retry on campaing
• Do not call list
• External services configuration

Reporting:

• Reports Break
• Calls Detail
• Calls per hour
• Calls per Agent
• Hold Time
• Login Logout
• Ingoing Calls Success
• Graphic Calls per hour
• Agent Information
• Agents Monitoring
• Trunks used per hour
• Agents connection time
• Incoming calls monitoring

For more information:

Please contact our Solution Consultant at (852) 3900 1988

Email: info@hk-matrix.com